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asked in Keys by (10 points)
Hello,

I previously requested a key for 'ATLAS'. A family member that shares their Steam games with me has ATLAS so I played it while I was waiting/hoping to get a key.

When I came back to check the status of the Key it said I owned the game. After unlinking the family member's Steam account, I'm still unable to request a key.

Please, could you allow me to make a request for a key?

Thanks,
Dust

1 Answer

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answered by (23.2k points)
Hi,

Your connected steam account states that you have  played Atlas "2.9 h in total". As soon as you have a entry on your steam account it shows as the game owned. For it to be able to request you need to have absolutely no data of the game on your steam library. We cannot delete any data off of steam, so we can't do anything.
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