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asked in Keys by (45 points)
Some games gave you a little DEMO or ALPHA and when they release the game, obviosuly they remove that Alpha or Demo. But for KEYMAILER you continue own the game ( you didn't have it) and you can't request for the FULL game.

I try to refresh and pass a few days and nothing.

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answered by (23.2k points)
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Hi masterdenek,

We are aware of this issue and are working on it.
Keymailer is reading your steam library to see which games have been played so far, and if you play a demo or alpha, it saves the data. Keymailer then reads through the data saved on the steam account and finds there is some data to that game and shows it as owned. But we are fighting on it right now to be able to fix it, I can't say for sure when it will be fixed though :(
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